Indigenous Kingdoms of Southern Africa NPC (IKOSA) Online Store – Terms and Conditions
1. Welcome Welcome to the Indigenous Kingdoms of Southern Africa NPC (IKOSA) Online Store. By accessing or purchasing from our store, you agree to abide by these terms and conditions. Please read them carefully. If you do not agree, you should not proceed with any purchases or interactions on this site.
2. Eligibility To use our store, you must be at least 18 years old or have parental/guardian consent if you are under the age of 18. By purchasing from our store, you confirm that you meet these age requirements.
3. Products and Descriptions IKOSA strives to provide accurate information regarding our products, including descriptions, images, and prices. However, we cannot guarantee that product descriptions or other content on the website is entirely accurate, complete, or free from errors. If you receive an item that does not match the description, you may return it as per our return policy.
4. Pricing All prices are listed in South African Rand (ZAR) and are subject to change without notice. IKOSA reserves the right to modify prices, discount offers, and promotional codes at our discretion. Final charges include applicable taxes and shipping fees, calculated at checkout.
5. Payment Terms We accept various payment methods as displayed during checkout. All transactions are securely processed, and IKOSA does not store your payment details. Any attempt to use fraudulent payment methods will be prosecuted to the fullest extent of the law.
6. Order Processing and Transportation
Order Processing: Orders are processed during regular business hours (Monday-Friday, excluding public holidays). Order processing may take up to 3-5 business days.
Transportation: Courier times vary based on your location and chosen courier method. IKOSA is not responsible for delays caused by transport carriers.
International Orders: Additional customs duties or taxes may apply for international orders. Customers are responsible for these charges.
7. Returns, Refunds, and Exchanges
Return Eligibility: Returns are accepted within 30 days of delivery, provided the items are in their original, unused condition and packaging.
Refunds: Refunds are processed within 7-10 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method only.
Exchanges: Exchanges are subject to availability and are processed once the original item is received.
Non-Returnable Items: Certain products, such as digital downloads and custom items, are non-returnable. Details are provided on the product page.
8. Intellectual Property All content on the IKOSA online store, including product descriptions, images, graphics, and text, is owned by IKOSA or its content suppliers. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
9. Limitation of Liability IKOSA is not liable for any indirect, incidental, or consequential damages arising from the use of our store, products, or inability to use the services. Our liability is limited to the amount paid for the product purchased.
10. Privacy Policy IKOSA is committed to safeguarding your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
11. Modifications to Terms and Conditions IKOSA reserves the right to modify these terms and conditions at any time. Changes will be posted on this page, and your continued use of the store constitutes acceptance of these modifications.
12. Contact Information Only For questions about our terms and conditions or issues regarding your order, please contact us at: Email: sales@ikosa.africa | WhatsApp: +2762 665 6077
Acceptance of Terms and Conditions By purchasing from the IKOSA Online Store, you acknowledge and accept these terms and conditions.
