IKOSA provides a platform for merchants to list and sell their products, process buyer payments, and remit proceeds to merchants after deducting applicable fees. Below is our comprehensive return policy.
Refund and Return Policy
Eligibility and Duration
You may request a return or refund within 30 days from the date of purchase. Unfortunately, we cannot accommodate requests beyond this period.
Items must be unused, in their original condition, and returned with the original packaging to qualify for a return.
Exclusions Certain items are non-returnable due to their nature:
Intimate, sanitary products, or personal care items
Hazardous materials or flammable liquids/gases
Gift cards and downloadable software products
Partial Refunds Partial refunds may be issued under the following circumstances:
Books or printed materials showing clear signs of use.
Items that are not in their original condition or are missing components not due to our error.
Items returned after 30 days from delivery.
Refund Process
Approval and Processing
Upon receiving your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be issued to your original payment method within a few days.
Delayed Refunds
If your refund hasn’t been received, please: a. Check your bank or card statement. b. Contact your credit card issuer, as posting times may vary. c. If unresolved, contact us at sales@ikosa.africa.
Exchanges
Defective or damaged items may be exchanged for the same product. To initiate an exchange:
Email sales@ikosa.africa with details and return the item to the merchant address provided on the delivery note.
Gifts
If an item was marked as a gift and shipped directly to you, you’ll receive a gift credit upon return.
If the gift was sent to the buyer, the refund will be issued to the buyer.
Shipping Costs
Return shipping costs are the customer’s responsibility and are non-refundable.
For expensive items, consider using trackable shipping or purchasing insurance to ensure safe delivery.
Please send returned items to the merchant’s address provided on your delivery note.
Support
For questions or assistance, contact us at sales@ikosa.africa. We’re here to help.
